• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-22-2020 01:04 AM

HP Recommended
Product: mfp 238 fdw

I keep getting LOAD PAPER TRAY 2 ERROR.  The tray is full.  I have readusted the tray several times and same error...VERY FRUSTRATING.  Can someone help me.....

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2020 08:52 AM

HP Recommended

Hello, you can look at the control panel to figure out what size and type your paper tray thinks it has in the tray, and does it match the paper size you are sending to it? Most likely you are trying to use 8.5x11 plain paper from tray 2, so make sure it says that on the control panel. Sometimes paper can get stuck behind the tray and get stuck in the sensors and arms that detect paper size and detection. You can remove the tray completely from the machine and look at the feed unit and rollers and make sure there is no obstruction or paper stuck.

 

Hope this helps, thanks.

Hope this helps, thanks.

View solution in original post

Tags (1)
Was this reply helpful? Yes No
2 REPLIES 2

‎09-22-2020 08:52 AM

HP Recommended

Hello, you can look at the control panel to figure out what size and type your paper tray thinks it has in the tray, and does it match the paper size you are sending to it? Most likely you are trying to use 8.5x11 plain paper from tray 2, so make sure it says that on the control panel. Sometimes paper can get stuck behind the tray and get stuck in the sensors and arms that detect paper size and detection. You can remove the tray completely from the machine and look at the feed unit and rollers and make sure there is no obstruction or paper stuck.

 

Hope this helps, thanks.

Hope this helps, thanks.
Tags (1)
Was this reply helpful? Yes No

‎09-22-2020 09:43 PM

HP Recommended

YES....FINALLLY....THANKS SO MUCH

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.