Loading preview… never goes away and printer won’t print HP8710

[Laverne54]

HP8710 will not load preview and will not print 

[A_Gayathri]

Hi @Laverne54,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8710 All-in-One Printer series,  printer is not loading the preview and not printing, there could be several reasons for this issue. Here's a step-by-step guide to troubleshoot:

• Restart the Printer: Sometimes, a simple restart can resolve many issues. Turn off your printer, unplug it from the power source, wait for a couple of minutes, and then plug it back in. Turn it on and see if the problem persists.
• Check Connectivity: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, check if it's connected to the correct Wi-Fi network and that there are no connectivity issues.
• Update Printer Drivers: Outdated printer drivers can cause various issues. Visit the HP website, search for your printer model, and download the latest drivers for your operating system. Install them and see if it resolves the problem. Software and Drivers for HP OfficeJet Pro 8710 All-in-One Printer series
• Clear Print Queue: Sometimes, print jobs stuck in the queue can cause issues. Open the print queue on your computer, cancel all pending print jobs, and then try printing again.
• Check Printer Settings: Make sure that the printer settings are configured correctly. Check settings such as paper size, paper type, print quality, etc., to ensure they match your requirements.
• Reset Printer: If none of the above steps work, try resetting your printer to its factory defaults. Refer to your printer's user manual for instructions on how to reset it.

Refer to this document:  HP OfficeJet Pro 8710 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.