Locked computer

[Wag29]

So my printer has been in storage and not used for months. I hook it up to the new WiFi and try to print. I can't use it because I supposedly owe for HP instant ink for the months it was in storage. 🤯 If you can lock the printer you can see that it hasn't been used. **bleep** am I paying you for unused months for. And since when do you buy a printer but the brand company still has control of it? "Big Brother" at it's worst.

[Irfan_06]

Hi @Wag29,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink account.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support