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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Login for my HP Instant Ink does not work - Cannot add a new payment method

HP Recommended
Instant Ink
Microsoft Windows 7 (64-bit)

Of course there is no board entry for Instant Ink -- that would mean I could submit a request for community support.


On this page,


HP Instant Ink is an ink cartridge replacement service. To participate, enroll your HP Instant Ink eligible printer in an HP Instant Ink plan that charges a fee based on the number of pages you print each month. The printer sends ink level information to HP, and when ink levels get low, HP automatically ships ink replacement ink cartridges. If you have not yet enrolled your printer with the HP Instant Ink service, go to Enrolling in HP Instant Ink.
If you already enrolled your printer with the HP Instant Ink service, sign in to your HP Instant Ink account to view your account information.
  1. Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
    If an Invalid Email or Password or For security reasons, your account has been locked for 30 minutes message displays, go to Account Sign In Errors
  2. On your HP Instant Ink account page, review the following HP Instant Ink account information.
    • Status: Confirm your printer is connected to the HP Instant Ink service, see how many pages you have printed, and how many plan and rollover pages you have left.
    • My Account: Change or cancel your plan, find your account number, update your credit or debit card information, add to your Prepaid balance, or change your shipping and billing address.
    • My Ink: See your cartridges’ current status. Click View your entire ink shipment history for more information on shipments.
    • Print History: View the date and number of pages printed, and download invoices from completed billing cycles.
    • Account History: View detailed information about HP Instant Ink shipments, including the shipment date, shipment tracking numbers, and any additional charges. Also find enrollment and cancellation dates, promotional and referral discounts, and all historical transactions for your account.
    • Help Center: Find answers to common questions, videos, and other resources.

Nothing works as described, and I cannot access my account information, and since I cannot access my account information I cannot add a new payment method (SOMETHING I HAVE NOW BEEN TRYING TO DO FOR OVER A WEEK!)



1.  HP directions say to click on Go to (the HP Connected website) to sign in to your HP Instant Ink account

2.  That page does not allow me to access my HPInstant Ink account.

3.  Since I cannot access my HP Instant Ink account, I cannot add another new payment method, therefore I cannot resolve the "problem with my account" which message has been appearing on my HP 8630 PRO eAIO and on my computer display screen.

4.  Tried to "chat" and tried to call the t/f 1-855-785-2777 but I can never get through on the telephone; chat contacts seem very, very long-winded when all I need it to add my new payment method.  Contacts want to rewrite the history of the invention of the wheel, indoor toilets, and hot running water.

5.  In the past the only way to get past these apparently HP imposed roadblocks and deadends was to finally somehow, have someone from HP, in this case someone from HP Connected, or HP Instant Ink call me.


If anyone reading this can contact HP on my behalf to get them to call me, I thank you.



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Hey there! @lthpuser, Thanks for stopping by the HP Support Forums!


I understand you have issues logging into instant ink account and adding the payment method.


Don't worry I'll try to help you out.


Did you make any changes to your printer?


Have you tried checking with a different ink cartridge?


As you mentioned you have issues logging into instant ink account and adding the payment method.


Refer this article to know more information about Enrolling in HP Instant Ink.


Refer this article to know more information about instant ink.

If you have any issues in enrolling in the instant ink, Please share few the details in a private message So I can help you in getting your instant ink account setup. 


Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number



If the solution provided worked for you, please mark accepted solution for this post.


Hope this answers your query!


I hope you have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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