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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro 8620
Mac OS X 10.11 El Capitan

I changed my admin password in settings, but now I've lost it. How do I perform a reset?

15 REPLIES 15
HP Recommended

Hi @jaromad,

 

What you are asking for is not something HP like to put in the forums.  I will PM you how to do it.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

I have this same problem.  Can you send me the procedure?  Thanks

HP Recommended

Hello @ganemal, Greetings!

 

Thank you for joining HP forums, I would like to help 🙂

 

I will send a private message with steps to perform a reset on your Officejet 8620 printer. Please check the mail box icon on the top right corner of this page.

 

Let me know how it goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended

Hi,

 

I have the same problem. Thank you for submitting the procedure.

 

Regards

 

Chris_71

HP Recommended

I lost my admintrator password,  could you help me to performance a programming semi full, so I can configurate again

HP Recommended

 

@STInnovation

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you've Lost the admin password for the HP Officejet Pro 8620,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Is that the same printer you have or perhaps you could mention the product/model name if you have a different one?

 

That said, Please check the mailbox icon on the top right corner of this page,

To find the semi-full reset procedure for the HP Officejet Pro 8620,

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Please send me this procedure as well. I have forgotten my admin password for my Officejet Pro 8620 printer.

 

Thanks.

HP Recommended

Could I have the instructions, please

HP Recommended

Please send me this procedure as well. I have noticed that i forgotten my admin password for my Officejet Pro 8620 printer as well .

 

Thanks.

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