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‎10-10-2022 05:41 PM

HP Recommended
Product: HP LaserJet Pro CP1025nw Color Printer
Operating System: Microsoft Windows 10 (64-bit)

Was attempting to install new firmware and power went out mid-stream.   Have the NP12F1722 (software drivers) installed but shows "driver unavailable."  The Attention and Ready lights are on steady.  When turning on, the attention light will flash 6 times, flash twice and then flash 6 more times.  After that, the attention light and ready lights come on steady.  Have attempted to reset letting the printer sit for 24 hours unplugged.  Did not work.  Have attempted to re-load the firmware.  Did not work.  Have attempted to reload software.  Did not work.  Out of options needing assistance.

1 REPLY 1

‎10-10-2022 06:30 PM

HP Recommended

If you plug in a USB cable to the printer and computer does the computer make the USB device connected noise? If yes, you may be able to save the printer by following the instructions posted here several times for "ready 2 download" shows on the screen. If you do not get the acknowledge noise when connecting via USB the. Likely the formatter or DC controller is corrupted and the only solution  would be to replace parts.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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