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Low ink alert for 2 week old cartridges

HP Recommended
OfficeJet Pro 7740 Wide Format All-in-One Printer

I recently replaced all the cartridges in my OfficeJet Pro 7740 printer with brand new HP original cartridges (952). It has only been 2 weeks and I have printed around 20 pages. I received a low ink alert for my yellow and cyan cartridges. My magenta cartridge only had 200 pages left. I have not printed enough to deplete my ink supply. 

 

I have restarted the printer many times. I have also removed the cartridges from the printer and placed them back into their respective slots with no avail. The firmware is up to date. 

 

Please advise.   

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HP Support Agent
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@ld123

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Hi, 

 

I understand that I can still print with low cartridges.

 

It seems like there is an issue with these cartridges since they are new and reading low ink. My concern is that I spent $100 on new cartridges, which should be able to print around 700 pages, but they contained enough ink to print less than 50 pages. That's a pretty massive rip off for the price point. 

 

If this is the only solution I will receive from customer service, I will return the cartridges and buy third party cartridges instead. 

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HP Support Agent
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@ld123

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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