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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Francesco27
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HP Recommended
Envy 6000
Microsoft Windows 10 in S Mode

My printer is taking probably more than 5 minutes for print a page, I've already do the check and change the cartridge but it still doing, please help me 

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Jay_G24
HP Support Agent
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Hi @Francesco27,

 

I'd like to help!

 

Try the below suggestions -

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Turn off Quiet Mode (Windows 10)

Quiet Mode reduces noise levels when printing, but can also reduce print speed.

Quiet Mode is not available for all printers.

  • HP Smart app: Open the HP Smart app, click your printer, click Advanced Settings. On the Settings tab, click Quiet Mode under Preferences, select Off, and then click Apply.

    NOTE: 

    If prompted for a password or PIN, enter the password previously set by the printer administrator or PIN from the label on your printer. You can find the label on the back of the printer or open the cartridge access door and look inside the printer.

  • HP Printer Assistant: Search Windows for your printer, and then select your printer in the results to open HP Printer Assistant. On the Quiet Mode tab, select Off, and then click Save Setting.

Reduce print quality to improve print speed (Windows)

Selecting certain paper types or printing in higher quality can slow print speeds. Print with plain paper in reduced quality for faster print speeds.

  1. Search Windows for printers, and then click Printers & Scanners in the list of results.

  2. Click your printer, and then click Manage > Printing preferences.

  3. Click the Paper or Paper/Quality tab, and then make sure Plain Paper is selected in the Type or Paper type field.

  4. Adjust the print quality.

    • HP inkjet and LaserJet printers: In the Print Quality field, make sure Draft or Normal is selected.

    • HP Laser printers: Click the Graphics tab, and then click Standard in the Quality field.

  5. Click OK or Apply to confirm the changes.

Print with both cartridges (inkjet printers)

If your printer supports printing with only one cartridge, doing so might reduce print speed.

  1. Open the cartridge access door, and then make sure all cartridges are properly installed.

  2. Check ink levels, and then replace any empty cartridges.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, 

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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