M180nw laser jet printer supply problem

[Cash7979]

Help!! I have searched the community but everything I have found does not work. I cannot get the firmware removed that they automatically sent to my printer making my 3rd party toner cartridges not work anymore. Can anyone send me the steps?? 
thanks in advance! 

[TEJ1602]

@Cash7979, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KathyMcKinstry]

I have the same problem. Can you send me the steps to revert back to the previous firmware.  I have a Color LaserJet Pro MFP M180nw.  

[personal info removed]

Kathy McKinstry

[TEJ1602]

@KathyMcKinstry, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KathyMcKinstry]

I tried clicking your link to access your private message but received the following message: “You do not have sufficient privileges for this resource or its parent to perform this action.” I’m signed in appropriately.  Please help me to fix this printer issue.  Will this downgrade my firmware so that I can now use non-HP ink?

[totallyRNP]

I also need steps sent to me as my kids can't print school work at home now and assignments for remote learning. Please help NOW

[totallyRNP]

May I have steps also??

[TEJ1602]

@totallyRNP, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[fozbert]

I have the same issue and the link provided does not work.

Can you please provide a link that works.