M183fw encounter 79 service error

[stong]

Bought a HP Color LaserJet Pro MFP M183fw printer. The printing is fine; but it has an issue during start up.

It gives out "79 service error"; then the system will attempt to reboot itself (for recovery, I guess).  Unfortunately, it will get to an endless loop, i.e. "79 service error" then reboot, then "79 service error" and reboot ... and it simply goes on and on ...

If you are lucky, it will start up successfully after a few trial (but you never know how many times it needs to reboot).

Checked some online documentation, looks like this is a common issue (something related to getting an IP address during the startup).  After searching online and some trial and error, it seems that there are 2 ways to get around the problem.

1) Start up the printer with WIFI is OFF.  After it finished the started up for a while (> 5 mins), then switch on WIFI or connect the printer to network via a cable.

2)  Change the setup on your router to use static IP assignment to the printer.

I am using 2); rebooted a few times and seems quite stable (no "79 service error" so far)

Hope HP (after they see this), could provide a fix the firmware (?).

[Kuroi_Kenshi]

Hi @stong,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Cycle the Printer

Perform a basic power cycle to reset the printer:

1. Turn off the printer.
2. Unplug the power cord from the printer and the power outlet.
3. Wait at least 30 seconds.
4. Plug the power cord back into the printer and the power outlet.
5. Turn on the printer.

Disconnect the Network Cable

Disconnecting the network cable can sometimes resolve the error:

1. Turn off the printer.
2. Disconnect the network cable (Ethernet cable) if connected.
3. Turn the printer back on and observe if the error persists without network connection.
4. If the printer starts successfully, reconnect the network cable.

Check Print Queue

Ensure there are no pending print jobs that might be causing the error:

1. Open the Printers & Scanners settings on your computer.
2. Select your HP Color LaserJet Pro MFP M183fw.
3. Cancel all pending print jobs.

Update Firmware

Kindly refer to this link to update your printer firmware.

Reset Printer to Factory Defaults

As a last resort, you can reset the printer to factory defaults. Please note that this will erase all settings and configurations:

Refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[stong]

The firmware has been updated. None of the factory reset procedures are working for this problem (in fact, I had tried that before).

So far. the most stable solution  is to use static IP assignment.

[Kuroi_Kenshi]

Hi @stong,

Thank you so much for the detailed follow-up and for sharing your findings. We truly appreciate your patience and the initiative you’ve taken to troubleshoot this issue. 

It’s great to hear that using static IP assignment has helped stabilize the printer so far. You’re absolutely right, in some cases, the "79 Service Error" can be triggered by network-related conflicts during startup, and assigning a static IP is a smart workaround.

We completely understand how frustrating it can be to face these kinds of startup loops, especially when you've just invested in a new device. I’ll definitely pass along your feedback internally this kind of user-driven insight helps us identify patterns and prioritize fixes in future firmware updates. 

In the meantime, if you notice any new patterns, or if the issue resurfaces despite the current fix, please don’t hesitate to reach out again. We're always here and happy to dig deeper if needed.

If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback helps others find the solution faster! 👍✨

Thanks again for working through this and helping others in the community by sharing your solution! 😊

Wishing you smooth printing ahead! 

Warm regards,