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HP Recommended
Laserjet Pro M252dw
macOS 10.13 High Sierra

Every page I print has black streak lines on one side. I used cleaning page, no improvement. I cleaned all of the easily accessible areas, no improvement.

Any advice from the epxerts?

2 REPLIES 2
HP Recommended

Either you have a bad cartridge or a bad fuser or possibly something stuck to the fuser. Pull out the black cartridge and look at the blue/green drum on the bottom. If you see toner stuck to the drum in a location that matches the print defect then try a new cartridge first.  If the drum looks fine you need to look closer at the fuser unit to see if possibly there is failing hot roller cover or something stuck to the hot roller. A sample posted here might help in diagnosing the problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thanks for the response, appreciated!

I dont see anything on the toner cartridges, wipes that clean with a lint free cloth, just in case. Made no difference.

How do I access the fuser unit?

Thank you!

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