M283fdw printer black screen, powers on but my iMac can not find it via USB.

[ThomasADe]

M283fdw printer control black screen, powers on, makes the normal power up sound but my iMac can not find it via USB.  Also tried a network cable connected to my iMac.
Apparently this is a common issue. Printer purchased 13 months ago, little use.

Unplugged and waited a few min and started.
Unplugged and withed minutes, reconnected power cord while pressing the power button in for 20 sec.
Unplugged, set it in the road and hit it at 40 MPH with my Land Rover, glued and wired pieces back together and still black screen nor iMac see it via USB.
Next I will heat it up in a 2000F smelter...

[Irfan_06]

Hi @ThomasADe,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a black screen.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support