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‎09-15-2020 08:14 AM

HP Recommended
Product: ENVY 5055

I loaded paper in the tray and shut the tray. The screen reads-a paper tray is open close the tray to continue. Until that happened the printer an Envy 5055 was working perfectly. I have tried everything that I can think of to deal with this. The tray opens and closes with no problem. The printer turns on with on connection problems to my Dell  laptop with Windows 10. I used every diagnostic tool that HP has . I would appreciate any help thank you--i did check for paper jams-cleared one and there is no visible obstruction and checked several  times all is clear

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1 REPLY 1

‎09-17-2020 02:06 PM

HP Recommended

@njprint54, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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