I loaded paper in the tray and shut the tray. The screen reads-a paper tray is open close the tray to continue. Until that happened the printer an Envy 5055 was working perfectly. I have tried everything that I can think of to deal with this. The tray opens and closes with no problem. The printer turns on with on connection problems to my Dell laptop with Windows 10. I used every diagnostic tool that HP has . I would appreciate any help thank you--i did check for paper jams-cleared one and there is no visible obstruction and checked several times all is clear
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