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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP PageWide Pro 477dw Multifunction Printer

When starting up the printer (an HP PageWide Pro MFP 477dw), the following error message appears on the printer screen:

"Use the cartridges that came with the printer". As the printer is 4 years old, I don't have the original cartridges that came in the box anymore. I cannot ignore or bypass this message, and thus I'm not able to use the printer anymore.

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