MY 6255 printer will not boot up past the first dot

[msoto337]

6255 printer will not boot up past the first dot

[msoto337]

Any help would be appreciated.  Not able to reset printer since UI is not available.

[Kumar0307]

@msoto337, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not booting to the home screen. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[msoto337]

Thank you for the response. Yes, I tried removing power for hours and connect directly to wall and no change.  Only boots to first dot.

[Kumar0307]

@msoto337

That's unfortunate. If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.