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‎12-19-2020 08:08 AM

HP Recommended
Product: officeJet 8100

I'm getting this error message when trying to print.

"Communication Failure: The computer is no longer able to communicate with your printer. Turn the printer off, check your printer connections and check for printer errors, and turn the printer back on."

I've done this, I've uninstalled and reinstalled the drivers. Always give me this error every time. Any suggestions would be greatly appreciated.

Category:
1 REPLY 1

‎12-23-2020 07:45 AM

HP Recommended

@Kelssss, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

  • How is the printer connected to the computer?
  • Is there any antivirus software installed on your computer?
  • Have you tried printing from other devices?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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