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×InformationHP Solution Center Adobe Flash player error
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InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
Meaning of Error Code OX83C0002A and OX83C0002B NOS_LOADER_APP
03-27-2018
06:37 AM
- last edited on
03-27-2018
09:01 AM
by
danny-r

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My printer shows Error Code OX83C0002A and Error Code OX83C0002B NOS_LOADER_APP and blinks in each case. I unplugged the printer and plugged it back in, I opened the door where the ink cartridges are located and closed it again. Nothing moves. What has happened? How can I remedy this situation?
Thank you for your help.
Regards,
Marilyn Kano
[personal information removed]
Solved! Go to Solution.
03-27-2018 08:40 PM

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Hi
Basing on the Error Code, it could suggest that there is some problem with the Printhead, Printer Failure or Ink System
I am sharing you a simple troubleshooting instruction to read up on how to resolve the issue.
https://support.hp.com/us-en/document/c03081973
03-27-2018 09:01 PM

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Just to add to what @Woo_San has mentioned, I sense the carriage is stuck on right side.
Kindly check if there is foreign material like paper piece etc in carriage that is stopping the carriage movement.
You may also try the steps mentioned in below url
https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...
If issue still persists, it's time to get the printer service done.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
03-27-2018 09:48 PM

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Hi Marilyn Kano ,
The Error code that you see indicates that the printer firmware is unable to boot. Did you see this error after updating the printer firmware?
Please let us know the your printer model so that we can possibly guide you on how to recover the unit.
Although I am an HP Employee, I am speaking for myself and not for HP.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution Smiley Happy .
03-28-2018 07:31 AM

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Thank you so much Woon San!
My problem was resolved, thanks to your prompt assistance!!!
Regards,
Marilyn Kano

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