Melding: Plaats Standaard, Letter (8,5x11) in lade 1. Druk voor enkelzijdig op 'OK' voor het beschik

[SamanthaMGH]

NL

Ik krijg op de HP LaserJet Pro de volgende melding als ik iets uitprint: 

Plaats Standaard. Letter (8,5x11) in lade 1. Druk voor enkelzijdig op 'OK' voor het beschikbare papier. 

Hoe krijg ik dit eruit? Als ik op OK druk komt de printafdruk eruit, maar het is irritant om na elke printopdracht op OK te drukken. 

EN

I get the following message on the HP LaserJet Pro when I print something out:

Place Standard. Letter (8.5x11) in tray 1. For single-sided, press 'OK' for available paper.

How do I get this out? When I press OK the printout comes out, but it is irritating to press OK after every print job.

[Kuroi_Kenshi]

Hi @SamanthaMGH,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're all ears! 

Best regards,

[Hannelore01]

NL:

Ik heb hetzelfde probleem. Printer terug afgezet en opgestart, instellingen nagekeken. Geen oplossing gevonden. Al iets gevonden?

ENG:

I have the same problem. Turned off printer and restarted, checked settings. Didn't find a solution. Any news?

[Kuroi_Kenshi]

Hi @Hannelore01,

Welcome to the HP Support Community! We're thrilled to have you on board! 

To help us get started on resolving your issue, could you please let us know the model name of the device you're using, and any sensitive information like your HP unit's serial number or product number share it via private message! 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,

[Hannelore01]

Hi,

I don't seem to have the right privileges for private messages.

It's a HP LaserJet Pro MFP 4102dw.

[Kuroi_Kenshi]

Hi @Hannelore01,

Thank you for the response

Your HP LaserJet Pro MFP 4102dw is prompting you to manually confirm the paper size before printing. This usually happens when the printer paper settings don't match the print job settings. Here's how to fix it:

First, change the paper settings on the printer. Go to the Printer Control Panel, navigate to Setup > Paper Handling, select Tray 1 and set it to Letter (8.5x11) Standard. Look for an option like Tray Mode or Prompt Before Printing and disable it. Save the settings and restart the printer.

Next, change the paper settings on your computer. Go to Control Panel > Devices and Printers, right-click your HP LaserJet Pro MFP 4102dw, and select Printing Preferences. Under Paper/Quality, set the Paper Size to Letter (8.5x11 inches). Click OK and Apply the settings.

Check the paper type in the HP Smart app. Open the app, go to Printer Settings > Paper Handling, and make sure Tray 1 is set to Letter (8.5x11) and Plain Paper.

If the issue persists, perform a hard reset on the printer. Turn off the printer, unplug it for 2 minutes, then plug it back in and turn it on.

After making these changes, your printer should stop prompting you to press OK for every print job. Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,