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Flag Post

Message States Close Printer Tray

HP Recommended
HP ENVY PRO 6455
iOS

New printer steady orange light message states Close Printer Tray the tray is closed have not been able to start printing yet did a reset paper is in properly message on my iPhone

2 REPLIES 2
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HP Support Agent
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HP Recommended

@gtown84

 

Welcome to HP Community.

 

We value your time with us, we have routed the details of your case to the concerned team, and they will get back to you shortly to help get this sorted.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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HP Support Agent
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@gtown84, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Restore factory defaults

Lift the cartridge access door to expose the cartridge area.

While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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