Microsoft’s printer preferences

[ac16]

I have my HP printer set as default printer on my computer. However when I try to print something Microsoft’s printer options are displayed instead on my printer preferences. How can I fix this?

[TEJ1602]

@ac16, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ac16]

My printer works fine with most Microsoft apps. The problem is with some Microsoft apps like, Edge, Photo, Paint 3D. When I try to print they default to Microsoft's printing preferences instead of MY printers preferences.  

[TEJ1602]

@ac16

Thanks for waiting!

Turn Off 'Let Windows Manage My Default Printer'

1. Open Settings | Devices.
2. Select Printers and Scanners on the left side
3. Uncheck the box next to Let Windows manage my default printer.

Try printing.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ac16]

The box was already unchecked. No change either way. Thanks.

[TEJ1602]

@ac16

This requires remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!