Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 4
Flag Post


Missing HP Startup Cartridge for 5255

HP Recommended
HP office jet 5255

I dont have Start up cartridge! Please help

HP Support Agent
HP Support Agent
10,488 10,491 463 728
Message 2 of 4
Flag Post
HP Recommended

@Posthuma74 Welcome to HP Community!


I understand that you would like to bypass the setup ink cartridges.


I've sent you a private message with reset instructions.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link


Hope this helps! 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Level 1
5 1 0 1
Message 3 of 4
Flag Post
HP Recommended

I am having the same problem with an Envy 6032 telling me to use setup cartridges (which I do not have). Is it possible to bypass the error in a similar way on this printer, and if so, could you please provide me with the instructions on how to do that.


Thanks in advance for any assistance/advice.

HP Support Agent
HP Support Agent
18,133 18,132 1,264 1,484
Message 4 of 4
Flag Post
HP Recommended

@JamesCKelsall, Welcome to the HP Support Community!


Kindly perform the steps mentioned in this document to resolve this issue.


If the error persists, you may return the printer from the place you bought it and a replacement printer as there is no option to perform a reset on this printer.


If the printer has crossed the return period, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation