Missing HP Startup Cartridge for 5255

[Posthuma74]

I dont have Start up cartridge! Please help

[praveen196 · Accepted solution]

@Posthuma74 Welcome to HP Community!

I understand that you would like to bypass the setup ink cartridges.

I've sent you a private message with reset instructions.

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Hope this helps! 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[JamesCKelsall]

I am having the same problem with an Envy 6032 telling me to use setup cartridges (which I do not have). Is it possible to bypass the error in a similar way on this printer, and if so, could you please provide me with the instructions on how to do that.

Thanks in advance for any assistance/advice.

[Kumar0307]

@JamesCKelsall, Welcome to the HP Support Community!

Kindly perform the steps mentioned in this document to resolve this issue.

If the error persists, you may return the printer from the place you bought it and a replacement printer as there is no option to perform a reset on this printer.

If the printer has crossed the return period, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!