Missing Lines, Colors, Lights

[tightpurchaser]

My Deskjet 3630 connects wirelessly to my Mac Monterey and my Windows 10.  The problem started on the Mac.  I use this printer for special jobs with special paper and colors rather than standard text.  Anyway, from Google Drive I created a three-page document with a clipart image on each page.  I got missing lines where there should have been text.  I downloaded the document to my Windows 10.  There was no improvement.  The diagnostic tests I ran had different results in HP Smart Print and HP Print And Scan Doctor.  Not only were lines of text missing, but also magenta was not printing.  I saw a lot of green.  There was no indication of the cartridges running low on ink; but there were frequent losses of connection.  The Wi-Fi light did not stay lit.  While running tests, there were messages saying that there were jobs waiting to complete when I knew I did not start any.  Either I am losing connection while I am trying to print; or something happened where all my ink does not get into the machine.  This printer had much use before I acquired it.  It might be "on its last legs."  I would appreciate any help that is available.

[Nal_NR]

Hi @tightpurchaser,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with print quality. 

Excellent description and a great diagnosis. It is greatly appreciated.           

Try updating the printer firmware. Click here

Also, perform the steps mentioned below if not done already.

Check ink cartridges

• Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.
• Check the ink levels and replace any low or empty cartridges.
• NOTE: The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

• Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.
• If a cartridge is bad, replace it. If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information to see if a cartridge is still in warranty.

Click here for the remaining steps and once you complete the steps mentioned in the document keep me posted on the results.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tightpurchaser]

Thanks for the post; but I recognize it as a form letter.  That canned response offers nothing either new or applicable.  Besides, given the length of time it took for anyone to respond, I had already given up on anyone showing interest in the problem.

[Nal_NR]

Hi @tightpurchaser,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I would request you contact HP Phone support.

Dial 1800 474 6836

Thanks
Elohi_NR

I am an HP Employee

[tightpurchaser]

The product is out of warranty, which would limit my options.

[tightpurchaser]

Fortunately, new reinstalment of both black and tri-color cartridges corrected the printing problems so that I can expect further use of this inkjet printer for a longer while.  The remaining problem was reconnecting to my wireless network.  Following the insertion of new cartridges, it was as though I had to reconnect anew.  Having both diagnostics on both my Mac Monterey and my Windows 10, I do not know why these HP programs work; but it was by running those on my Windows 10 that the printer finally reconnected.  I wasn't very hopeful, but a new set of cartridges corrected the lack of all colors and the skipping of black text lines.