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‎06-09-2021 10:29 AM

HP Recommended
Product: HP Officejet 8620

I have an Officejet 8620 that has the 'Failed or Missing Printerhead' error message. I have tried to reseat the printerhead many times (following the instructions posted) to no avail.

I have only used genuine HP ink cartridges from day one. And i have a full backup set that I now get to throw away.

This printer is used in a home setting with less than 100 pages printed per month. Many months under 50.

 

I am extremely disappointed that this has occurred. I have spent an entire day trying to clear this error... NOTHING!

I am now looking to buy another printer and more than likely another brand.

Category:
1 person had the same question
1 REPLY 1

‎06-12-2021 01:00 PM

HP Recommended

@Johnny_Lanzo

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/     
        

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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