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‎03-25-2020 11:27 AM

HP Recommended
Product: HP Photosmart 7520 e-all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

My printer all of a sudden displayed the error message "Missing or Failed Printhead." I have tried EVERYTHING to fix it, and I have still not been given a case number to resolve the issue or to speak to a LIVE PERSON!!! I am tired of getting automated crap and being redirected to the virtual chat. Give me a direct number to a customer service agent. This is garbage!

1 REPLY 1

‎03-28-2020 02:06 PM

HP Recommended

@sfreelend

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please perform these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists you need to replaced the printhead. You can refer to this Link: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document...

 

I have also sent you a private message with the direct number for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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