Missing or Failed Printhead

[Livvie1]

Keep getting "Missing or Failed Printhead".  I followed step provided with shutting off system, waiting, removing printhead, and replacing the same printhead only to have same message.  Decided to purchase new Printhead, cost significant.  I followed the steps again only to receive the same message of "Missing or Failed Printhead.  Checked again and again to make sure following the correct steps to remove and replace printhead.  Still get same message.  What should be done?  

[sandytechy20 · Accepted solution]

@Livvie1

Welcome to the HP support community.

I understand that you are getting printhead errors, I am glad to assist you.

Did you update the printer firmware?

If not, here are the steps:- Click here

if you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TLynch44]

Hello @Livvie.  I have the same printer you have and the same "printhead failed" issue and I would rather replace the printhead than throw an otherwise perfectly good printer into the landfill (Not to mention that I still have a full set of print cartridges ($$$) that I also don't want to throw away.  I'm curious to know which of the recommended solutions worked for you?

Thanks - TLynch44

[Livvie11]

Hello, I tried to fix the prinhead that I had with using a YouTube video. That didn't work. I purchase a new printhead on Amazon for about $160.  It didn't work either.  I ended up purchasing a different printer from Best Buy and with my discount that I had I spent about a $170.  No I don't want to throw away my perfectly good printer that has ink in it yet. I still have it.  Most likely I will recycle it at Best Buy. Wish I could give you a better answer.  Let me know if you figure something out. You can have more ink!

[TLynch44]

Thanks for responding, Livvie.  I ordered a new OEM printhead.  We'll see if it resolves my issue.