Missing random letters when printing

[bobpave]

Hi, for some time my 8020e printer has missed random letters when printing a Word docs and my fix was to save the doc as a PDF but now it is doing the same thing with PDF's saved from Word.

I have run all the Tests that are available in the HP Smart ap.

Is there a fix for this annoying problem.

Bob

[Garp_senchau · Accepted solution]

@bobpave, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Experiencing issues with missing letters or incomplete printing can be quite frustrating. Here’s a step-by-step guide to help resolve this problem for your HP OfficeJet Pro 8020e printer:

Update Printer Drivers and Firmware:

• Ensure that your printer's drivers and firmware are up to date. You can download the latest updates from the HP Support website.

Check Printer Settings:

• Verify the printer settings in your software application:
• Ensure paper size and type settings match the loaded paper in your printer.

Print Quality Diagnostic Report:

• Use the HP Smart App to print a quality diagnostic page and check for any ink smears or streaks that might indicate hardware issues.

Check Printhead Alignment:

• Perform printhead alignment to ensure optimal performance. This can usually be done through the printer’s control panel settings or the HP Smart app.

Clean Printheads:

• The HP Smart app can help clean the printheads if ink is smudging or missing.
• Navigate to 'Settings' > 'Printer Maintenance' > 'Clean Printhead.'

Test Different Files:

• Try printing different types of documents to determine if the problem persists across various formats, not just Word or PDF files.

Inspect Installed Ink Cartridges:

• Open the printer and check that all ink cartridges are properly installed and that none are empty or dried out.

Check Connectivity:

• Ensure that your printer maintains a stable connection to your computer or network. Sometimes connection issues can lead to incomplete print jobs.

Reinstall Printer Software:

• Uninstall and reinstall the printer software to clear out any potential software glitches affecting print output.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[bobpave]

Thank you to those that offered help with my missing random letters problem. I have found the issue though, the problem happens with any of my Word document templates that were created a number of years ago, ie pre Windows 11. It appears the font that was used then, Times New Roman, is not fully compatible with the latest updates. Once I changed the font to one of the fonts offered in the latest version of Word, all worked fine.

Could I suggest "Changing/updating the font" be top of the list for people seeking to fix this issue.

Regards

Bob

[Garp_senchau]

@bobpave, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,