Missing setup cartridges

[KlesteKlester]

I recently got my girlfriends grandmother's hp envy 7134 because she couldn't make it work, i quickly found out it is because she never received the setup cartridges when she bought it.

Can I please have a way to override this issue so i can get grandma printing again? 🙂

[Jay_G24 · Accepted solution]

Hi @KlesteKlester,

I'd like to help!

I understand you would like to override the setup cartridge error

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[KlesteKlester]

Hello Jay_G24

Yes i would very much love your help, but unfortunately i don't see anything in my inbox at all, could you please resend the private message?

Thank you in advance

[Jay_G24]

I have shared the instructions again, could you check if you have received them?

Let me know!