Missing text when printing some PDFs

[AxelOn]

Hello all,

When I'm printing some specific PDFs, most of the text isn't printed. Here's one such pdf: https://www.formulaires.service-public.fr/gf/cerfa_15699.do

I've tried to print with chrome, foxitreader, edge, with the same result.

What _did_ work was print as an image (either through onenote or from the foxit reader print option).

After spending some time on the internet to try to understand why this might be happening, I've found a number of people saying this was due to the fonts in the document that would somehow be incompatible with the printer. however, at this point, I don't know how to verify this, nor how I could  force windows+hp's driver to use the fonts used for display.

So...

1. Is missing specific fonts for the printer something that's possible? how do I prove/disprove this theory?

2. If that's the issue, how do I know which font it's missing?

3. How do I make sure the printer actually can access that font?

[praveen196]

@AxelOn Welcome to HP Community!

I understand that you are facing issues with PDF printing.

Uninstall and then reinstall the software

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

1. In Windows, search for and open Add or remove programs.

2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

3. If a User Account Control message displays, click Yes.

4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

7. Try printing the original PDF file again.

Also, refer to the below link as well.

https://support.hp.com/us-en/document/c01879546

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[AxelOn · Accepted solution]

Hello Praveen,

As can be seen in my description, I'm not using Adobe reader... However, I finally figured it out. For some reason, the driver didn't warn me that I had ran out of black ink. Printing as an image ended up using the color ink, while printing as text was solely using black ink. changing the black ink cartridge fixed it!

[praveen196]

@AxelOn

Thank you for the update.

We are happy to hear that you have resolved the issue.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!