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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Move to Switzerland to Ireland

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HP ENVY 5032 All-in-One Printer
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Hi I am unable to connect to my printer now I have moved, I cannot change the account address to Switzerland and there is only a helpline which is very expensive and you end up waiting quite a bit. I am on an expensive prepaid plan and so calling is not an option and the virtual assistant does not understand anything. Can you help

 

Kind regards

Dorraine

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@Twingo If you are referring to the HP Instant Ink program and changing it's account address,

here's what you need to do:

 

1) Cancel the HP instant Ink subscription using the steps mentioned here

2) Re-enroll using the new address, and a new subscription: click here for steps.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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