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HP DeskJet 3755
macOS 10.15 Catalina

Printer connected perfectly to computer and mobile devices in the U.S. - but since moving to Mexico, I can connect the printer using HP Smart app (it says "Ready" with green check mark), but when I go to print, the printer says "the printer is not responding."  I have tried to print with VPN off and with VPN on, and neither works. Any tips are much appreciated.

1 REPLY 1
HP Recommended

Hi @katherinerg,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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