My 2655 printer sometimes identifies print jobs from my cricut design program as Cricut Mat Composit

[MIDY1]

When I select print when using a design in Cricut Design Space , sometimes the printer identifies the print name as Cricut Mat Composite and will not print... however, sometimes it just prints right away.... the paper I have in the printer is glossy photo paper... Any ideas why it sees it as Cricut Mat Composite and how do I get it to print

[Sneha_01 · Accepted solution]

Hi @MIDY1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue where your printer is not recognizing the print job correctly from Cricut Design Space. Here are some steps to troubleshoot and hopefully resolve the issue:

Check Printer Drivers: Ensure that your printer drivers are up-to-date. Outdated drivers can cause compatibility issues with various software programs. Visit the printer HP website to download and install the latest drivers.

Verify Printer Settings: Make sure that your printer settings in Cricut Design Space match the type of paper you are using. For glossy photo paper, ensure that the print settings are configured for photo paper or similar. Sometimes mismatched settings can cause the printer to misinterpret the print job.

Check Printer Configuration: Sometimes, the printer might be confused by the type of job it’s receiving. Make sure that the printer is set to recognize photo paper and that the paper type setting matches the glossy photo paper you're using.

Examine Print Job Details: In Cricut Design Space, before sending a print job, check if there are any additional settings or details that might be causing the printer to recognize the job incorrectly. Look for options related to print quality or paper type.

Update Cricut Design Space: Ensure that Cricut Design Space is updated to the latest version. Software updates often include bug fixes that might resolve compatibility issues.

Restart Devices: Try restarting both your printer and your computer. Sometimes a fresh start can resolve communication issues between devices.

Check for Software Conflicts: If you have other printer or design software installed, there might be conflicts. Try closing other programs or temporarily disabling them to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support