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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎11-03-2025 10:23 AM

HP Recommended

My 5 yr old Envy 7155 printer will no longer reboot when I plug it in. It stops on the first screen (see attached photo). Is there a fix or am I looking for a new printer?

envy boot issue.jpg

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1 REPLY 1

‎11-08-2025 07:51 AM

HP Recommended

Hi @Rick10832,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I looked at the photo you shared: your HP Envy 7155 is stuck on the HP logo with a loading bar during startup. This means the printer is failing to complete its boot sequence.

Step 1: Power Reset

  1. With the printer ON, unplug the power cord from the back.
  2. Wait 60 seconds.
  3. Plug it back in and turn it on.
  4. If it still freezes on the HP logo, continue below.


Step 2: Try a Hard Reset

  • Unplug the printer.
  • Press and hold the Power button for 30 seconds (while unplugged).
  • Plug it back in and power on.


Step 3: Disconnect All Accessories

  • Remove any USB cables, memory cards, or network cables.
  • Restart the printer with only the power connected.


Step 4: Firmware Recovery (If Possible)

  • If the printer shows the HP logo but doesn’t progress, firmware recovery may help: 


If None of These Work

This usually indicates a main board failure or corrupted firmware that cannot be loaded. For a 5-year-old printer, repair costs often exceed replacement value. HP recommends:

  • Check warranty status (if you have a Care Pack).
  • If out of warranty, consider the HP Trade-In Program for discounts on a new printer.

🔗 HP printer does not turn on | HP® Support

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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