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Message 1 of 6
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My 5255 is printing only blank pages

HP Recommended
Officejet 5255
macOS 10.15 Catalina

 New black ink cartridge that will not print anything but blank pages.

 

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@Joanco, Welcome to HP Support Community!

 

I see that the printer prints blank pages, let us try to isolate and resolve the issue-

Remove the ink cartridges and reset the printer.

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

If the alignment page is blank too, follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 6
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HP Recommended

It turns out that the new HP ink cartridge I installed was defective.

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HP Support Agent
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Message 4 of 6
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@Joanco

 

Did you replace the ink, is the issue resolved?

 

Keep me posted.

TEJ1602
I am an HP Employee

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Message 5 of 6
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Does HP replace defective ink cartridges as they are not cheap.

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Message 6 of 6
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@Joanco

 

Yes, HP does replace the defective ink cartridges. 

 

Please reach out to the HP Support in your region regarding the replacement options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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