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My 7100 printer is saying load paper and I have paper in it

HP Recommended
Envy photo series 7100

I’m trying to print photos and I’ve put my photo paper in and it’s saying for me to load paper it’s as if the paper tray isn’t collecting the paper how do I solve this please?

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Hi @KirstyxXx,


I'd like to help!

  • What are the paper size, type, and weight of the paper you are using?
  • What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?
  •  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • How is the printer connected to your device Wifi or USB?

Here are the printer specifications to know the supported paper size and type 


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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