My 9020 series printer displays "verifying" and I cannot turn on/off without unplugging to reboot

[ABB11]

My 9020 series printer displays "verifying" and will not move forward. I have no ability to shut it down unless I pull the cord.  I have rebooted the wifi/bluetooth

[Garp_senchau]

@ABB11, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear you're having trouble with your HP 9020 series printer stuck on "verifying". Here are some steps you can try to resolve this issue:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,