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Hello

I have spent most of the day printing and printing, trying to get my black into print correctly, cleaning the heads and aligning them to no avail.
I changed my black ink recently and it hasn't been the same since, I am getting a "drop shadow" effect whenever I print black text.

I have tried everything provided to me in the help centre but now I am stuck.

Is there any way to get a replacement ink?

1 REPLY 1
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Hi @Kerbearscare,

 

I'd like to help!

 

Is your printer enrolled in instant ink service?

 

If yes, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

If not, 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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