My Envy 4500 Printer stopped printing a Web Page

[Wilbur2]

My Envy 4500 Printer has stopped printing from a Web Page or Email, it goes to SAVE every time. I am running Windows 7 on a Dell laptop. I have not altered any settings, changed security or downloaded anything. Any suggestions please.

[Dvortex · Accepted solution]

Welcome to HP Support Forum. I hope you're well @Wilbur2

Thanks for stopping by the HP Support Forums! I will do my best to assist you with this issue 🙂

Going through your post, I guess you are trying to print from the internet via Google chrome. Correct me if I am wrong 😉 When you select “Print” option you see a screen which says “Save”. +

This is because the “Destination” is selected as “Save as PDF” instead of your Officejet printer.

To change this, click on “Change” under “Destination” option and select the name of the printer to print. Check the fig below for reference.

Let me know how that goes. Thank you!

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Wilbur2]

Hi,  Thanks DVortex,  Yes that appears to work. I have trying for ages even to delete and re-load.

Again thanks a lot

Wilbur2

[DavidSMP]

Hi @Wilbur2,

As @Dvortex is out of office for the day, I am responding on his behalf.

 I am glad that the steps worked.

I genuinely hope the unit works great and stays healthy for a long time. Please mark DVortex's  post as an accepted solution if it worked.

Thanks and have a blessed weekend. Please reach out in case you require assistance and we are always there to assist you.

Take care and have a blessed day ahead.

[Wilbur2]

Thank you for your swift answer, how simple when you know how!! I don't know how it came to change, my knowledge is cnot great so I don't fiddle. Again many thanks excellent service.

Wilbir2