My Envy 7640 all in one no black ink when sending doc to printer

[desrtwife]

My Envy 7460 all in one will print with black ink when doing maintenance printing but not if I send a document to the printer.  Any and all help is greatly appreciated. 

[Jay_G24]

Hi @desrtwife,

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

While you respond to that, let's print a Print Quality Diagnostic page -

Follow these steps to print a Print Quality Diagnostic report.

1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

3. Touch Reports, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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