My Envy 7644 won't print 5x7's

[PRDULANEY]

I have no problem printing documents (8x11) or 4x6 photos. But I cannot print to 5x7 photo paper. It sounds like something is printing, but the glossy side of the paper comes out blank and there are black roller marks on the back. And yes, I'm putting the paper in upside down. This happens whether I print from the photo tray or the main paper tray and only when printing to 5x7. Any ideas are much appreciated!

[Dragon-Fur]

@PRDULANEY 

Welcome to the HP English Community --

If not done, consider adding the following checkpoints to your list of troubleshooting steps.

If not done - Check that the printer is ready to do its best work:

HP DeskJet, ENVY, OfficeJet Printers - Black or Color Ink Not Printing, Other Print Quality Issues

Next...

Check that the paper is supported - Size, Type, and Weight

The print surface makes a difference -- the printer will (should) print on high-grade glossy photo paper at 250 gsm.

The printer might balk at a "semi-gloss".

Matte surface for paper other than photo paper or plain paper is perhaps supported as Brochure Paper (matte) or possibly Index / HP Card paper.

HP Card is generally not supported unless "card" paper is listed as supported.  HP Card paper is "Index" card paper to 110 lb / 200 gsm.

Brochure paper is typically 180gsm, comes in standard size (Letter / A4), and -- if supported -- is usually a separate paper type selection in the printer, EWS (Embedded Web Server), and during job configuration.

If a paper type is not in the selection list in the printer, EWS, and in the job configuration dialog, that paper type is not supported.

Depending on the printer and the Operating System / version, EWS (Tray and Paper) must be adjusted before the job is configured.

The Photo Tray generally limits both paper size and type.  Check the printer control panel (after changing paper or opening / closing the tray(s) and / or use EWS to view / adjust Tray and Paper settings for main and photo trays.

Job setup differs by application.  HP Smart, for example, includes a Printer Options section where some settings can be checked and adjusted before the content is printed.

=======================================

Message Content References

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

===========================================

Example - HP Smart - Mobile - Photo Print

HP_Smart_Mobile_iOS_Photo_Print_Options_Color_3

===========================================

Reference:  HP ENVY 7644 e-All-in-One Printer (E4W46A) Specifications

Section Paper Handling

and

Media Types

Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 7644 e-All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"