My Envy 7855 Said the alignment failed and will not print in color. I removed and reinstalled the c

[Rich7855]

We purchased the Envy 7855 about two months ago and are just now setting up, first the alignment failed three times it gave the option to try again later so I tried printing and it will only print black and white, no color. I followed the instructions to rest the printer by disconnecting the power and the cord but when I tried to do the clean the heads the screen does not react the same as the instructions so I cannot clean the heads. Still no color print. What it my next steps.

[Betty0610]

@Rich7855

Welcome to the HP Support Community.

Are you able to copy in color? Try a firmware update: https://support.hp.com/in-en/document/c02919168

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073... and https://support.hp.com/us-en/document/c04855186

Let me know if this helps.

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