My HP 6970 printer won’t print in black.

[Mikebigsky]

My OfficeJet HP 6970 printer won’t print in black - color is ok. I have done the following: put in a new hp black cartridge; cleaned the head; aligned it; did a factory reset; updated the firmware; and tried it on both a PC and iPad. It prints a setup report in black. I haven’t checked for a smear because I don’t know how. Do I need another cartridge? I crashed my PC trying to resolve this issue. Can someone out there help me.

[Nal_NR]

Hi @Mikebigsky,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing in black

Excellent description and a great diagnosis. It is greatly appreciated.           

Since you have already tried all the possible options, This might require one-on-one interaction to fix the issue.

We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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