My HP 8600 says there is a printing problem. I put new cartridges in and it says the same thing

[Mlorenson]

HP Officejet Pro 8600

[Raj2111]

Hi @Mlorenson 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please try these steps:

2. Verify Cartridge Installation:

• Ensure the new cartridges are installed correctly. Remove them and reinstall them, making sure they click into place.

3. Check Cartridge Compatibility:

• Confirm that the cartridges are compatible with your HP 8600 model.

4. Run Printer Maintenance:

• Access the printer's control panel.
• Navigate to Setup > Tools > Clean Printhead or Align Printhead. This can sometimes resolve printing issues.

5. Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions that could be causing a printing problem.

6. Update Printer Firmware:

• Visit the HP Support website and check for any firmware updates for your printer model.
• Click here

7. Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

8. Check Printer Settings:

• Make sure the printer is set as the default printer on your computer and that you are using the correct print settings.

9. Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can help diagnose and fix printing issues.
• Click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support