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‎11-24-2020 10:50 AM

HP Recommended
Product: HP 8710 all-in-one printer
Operating System: Microsoft Windows 10 (64-bit)

Multiple times per day, my printer seems to go to sleep.  Touch screen does not respond, placing paper in document feeder to copy does not elicit any response.  Printer appears to be offline to all wireless devices.  I've updated all drivers  on wireless devices but the problem persists.

 

If I merely unplug the printer and plug it back in, all is well ... until the next time ... which can be 10 minutes or a few days.

 

Thoughts?

Category:
4 REPLIES 4

‎11-24-2020 11:11 AM

HP Recommended

Set a static IP address on the printer.

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‎11-24-2020 11:54 AM

HP Recommended

Thank you ... how would I go about doing that?

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‎11-24-2020 12:22 PM

HP Recommended

Maybe one of the HP admin's can walk you through it.

I have the 8715, on the printer display I swipe down from the top, tap on the gear, tap on network setup, tap on wireless settings, tap on wireless setup wizard

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‎11-24-2020 12:30 PM

HP Recommended

I did as you suggested ... an ip address was assigned but it did not ask if I wanted a static ip.  I'll see if this resolves.  Appreciate the assistance.

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