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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Why is printer offline? It can get a different IP address when (if) it wakes up from sleep. All the PCs have old addresses which no longer work.
If you connected the printer to a modem/router, It could go to sleep and when it wakes up it gets a different IP address than it had.
If you connect the printer to your PC using WIFi direct you may need to press the online button to wake it up. Some of the wifi circuits may power down as part of the printer sleep mechanism and the PC cannot make the connection to tell it to wake up.
If you have a flex network with 5-6 wifi boosters the printer might get 5-6 different IP address depending on which booster or repeater it make contact with when it wakes up.
an easy fix that does not always work it to never let it sleep.
A quick fix is to set the sleep to off or never. Access the printers embedded web page and set sleep to off or never.
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If the printer keeps changing it's IP address then a change in the modem is necessary. The printer needs to be assigned a fixed IP address that is reserved and does not change. This is necessary on flex networks (multiple wifi booster / repeaters)
Assigning a fixed or reserved I address is done in the modem as part of DHCP configuration.
First get a network report from the printer so you know its IP address or Mac address
Log into the modem and look for the DHCP server. Find the IP or Mac address of the printer and make it a fixed IP address.
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