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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-01-2024 09:58 AM

HP Recommended
Product: HP ENVY Photo 7158 All-in-One Printer

My HP ENVY Photo 7158 wont get past the start up screen - white background, hp logo in blue, line at the bottom, and 7 dots.   I've unplugged from the power source and printer overnight and still the same.  I unplugged everything again and held the power button for 15 seconds and nothing.  The printer will not power off when I hold the power button down.  I tried downloading firmware update, but there is no communication with the printer so this doesn't work either.   PLEASE help!!!  I need my printer and scanner working correctly to help complete paperwork following my father's death.  Thank you!!

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1 person had the same question
2 REPLIES 2

‎07-01-2024 10:15 AM

HP Recommended

There seems to be a problem with the 715x series

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/my-Hp-envy-photo-7155-is-stuck-on-the-l...

 

Try contacting HP support and ask how to get past the bootup screen

Click here for world-wide contact info

When did this problem happen?  Was it after a firmware upgrade to the printer?

Most inkjet firmware upgrades install software that require genuine HP ink.

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‎07-01-2024 10:36 AM

HP Recommended

It happed about 3 days ago, but today is the first day I've had time to mess with it.  I left it unplugged overnight and no help.  I'm not sure if there have been any software updates or not.  

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