cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
43
Flag Post

My HP Envy 4500 has stopped printing

HP Recommended
HP Envy 4500
iOS

My HP Envy 4500 has stopped printing. Whenever I start a print job al that happen is that a message appears in the display, ”Printing”.  Then nothing more happens. I have restarted the printer, printed  from HP Smart and the standard Print function in iOS, troed to print PDF, documents from Pages and Numbers. Nothing seems to work. Two weeks ago when I last printed everything worked just fine. Not even the test page from the sttings menu in the printer works. Can anyone help?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,637 14,632 970 1,148
Message 2 of 2
Flag Post
HP Recommended

@Daddyvoice, Welcome to the HP Support Community!

 

When you try printing the test page from the printer control panel, do you get a blank page?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Let us try these steps:

 

Update the printer firmware

Go to Setup > Tools > Update the printer

Click here to know different methods of updating printer firmware.

 

Check the estimated ink levels, replace any low or empty ink cartridges

 

Clean the ink cartridges

  1. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

  2. Press the Down Arrow  to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

Print a Print Quality Diagnostic report, and then evaluate the results.

  1. On the printer control panel, press the Down Arrow  to scroll to Tools, and then press OK.

  2. Press the Down Arrow  to scroll to Print Quality Report, and then press OK. The printer prints the test page.

For more info on resolving print quality issues, refer to - Black Ink Not Printing and other Print Quality Issues

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation