• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-25-2022 08:14 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)
 

My HP Envy 4500 printer has an error message that reads: "ERROR CODE OXC4EB827F HW_MICCI2 C" The printer is "frozen" and I can't do anything.

1 REPLY 1

‎02-02-2022 12:47 PM - edited ‎02-02-2022 12:48 PM

HP Recommended

@Skeebo16

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Is the printer stuck at this error?

If not, then we can perform a factory reset on the printer to resolve this issue. You should be able to access the home screen of the printer to do this.

  • On the printer control panel display, from the Home screen, swipe left to select Setup
  • Touch Tools, touch Restore Factory Defaults and then follow the onscreen instructions.

If the printer is stuck on the error, check for any jams inside the printer, refer to - Paper Jam Error

Make sure the print carriage is moving freely - Carriage jam or E3 error

 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.