My HP Envy 4500 prints from my phone and iPad, but just stopped printing from my PC.

[NewMexicoPaul]

HP 43500 ENVY printer.  I have trisd uninstall and re-install softward to no avail.

[Kumar0307]

@NewMexicoPaul

Welcome to the HP Support Community!

Power resetting the printer, Updating the printer firmware and checking the printer connectivity may resolve this issue. Let us try these steps: 

Step 1: Run the HP Diagnostic tool

1. Click here to download HP Print and Scan Doctor
2. once downloaded, run the tool and click on 'Fix printing'

Step 2: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Step 3: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 4: Check the connectivity between the printer and the PC

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. Try to Print a test page.

Let me know how this goes.

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